Pilot Program Service Agreement

Welcome to Full Throttle Growth Engine! These Terms of Service ("Terms") govern your use of the services provided by SocialBloom LLC ("SocialBloom," "we," "us," or "our"), a Washington state limited liability company with an address at 215 Legion Way SW, Olympia, WA 98501. By purchasing or using our services, you ("Client," "you," or "your") agree to be bound by these Terms.

1. Services

SocialBloom agrees to provide the following services ("Services") to the Client:

In-depth Analysis of Client's lead generation efforts and business objectives.
Development of a Tailored Lead Generation Strategy.
Testing of multiple channels to determine the most effective combination for Client's business, offer, and Ideal Customer Profile (ICP).
Implementation of ongoing campaigns in the selected channels.
Complete management of all infrastructure, tools, technology and targeting required to run Client’s campaigns.
Implementation of SocialBloom’s proprietary tech for Client’s benefit.
Launching, Managing, and Optimizing Client’s campaigns to meet the Performance Guarantee (as defined in Section 3).

2. Pilot Program Fee

Client agrees to pay a one-time fee according to the price and payment terms of Your Proposal (“Pilot Program Fee”). This investment covers the analysis, strategy development, testing of multiple channels, and initial implementation of the Services described in Section 1. The Pilot Program Fee does not include any ad spend Client incurs related to the Services (“Your Ad Spend”).

3. Performance Guarantee

SocialBloom guarantees that as a result of the Services performed by SocialBloom under Section 1, Client will receive Guaranteed Paid Customers, defined as the number of new customers who have made a purchase from Client (“Paid Customers”) specified in Client’s proposal.

SocialBloom will continue providing Services until the Guaranteed Paid Customers threshold is achieved before moving to Ongoing Services (defined below). If the guarantee has not been fulfilled within 180 days, then Client shall have the right to request and receive a pro-rated refund using this formula:

Pilot Program Fee - (Paid Customers generated x Client’s customer lifetime value)

Ongoing Services, as defined in Section 4, will commence only after the successful attainment of the Performance Guarantee, and will be agreed to separately in a separate service agreement.

The Performance Guarantee is contingent on Client fully cooperating and actively participating in the process as outlined in Section 3.1 (Client Cooperation and Participation) and maintaining a minimum closing rate of 25% of the sales calls booked by SocialBloom.

If Client's closing rate falls below 25%, Client must choose one of the following options:

A) Transition to a guarantee of [Guaranteed SQLs] (equal to 4 times the [Guaranteed Paid Clients] number) as the new performance metric.
B) Engage SocialBloom for a one-time fee of $10,000 to rebuild and optimize Client's sales process.
C) If Client does not choose option A or B within 14 days of notification of the closing rate falling below 25%, the Performance Guarantee will be void.

3.1. Client Cooperation and Participation

Client agrees to:

Provide timely and accurate information and data as requested by SocialBloom (within 48 hours).
Respond promptly to communication from SocialBloom, including emails, calls, and messages (within 24 hours).
Attend scheduled meetings or calls with SocialBloom and actively participate in discussions.
Implement recommendations and strategies provided by SocialBloom in a timely manner (within 72 hours).
Grant SocialBloom the necessary access to relevant accounts, platforms, and data to perform the Services effectively, likely to include: Google Ads, LinkedIn Ads, Meta Ads, Clutch, Google Analytics.
Sign up and pay for ads on recommended third party ad platforms (or similar) that are deemed necessary by SocialBloom for the successful implementation of the agreed-upon strategies, likely to include: Google Ads, LinkedIn Ads, Meta Ads, Clutch, Google Analytics.
Pay all invoices due to SocialBloom on time.
Provide SocialBloom with audit access to Client’s CRM system.
Provide SocialBloom with review access to recordings of all sales calls generated by SocialBloom's leads.
Attend all weekly meetings with SocialBloom's high-ticket sales coach.
Obtain SocialBloom's approval for their offer and sales process or fully accept and implement SocialBloom's recommendations for improvement of their offer and sales process.

Client understands that their active cooperation and participation, including maintaining the minimum closing rate, are crucial for the success of the Services and the achievement of the Performance Guarantee. Failure to fulfill these obligations may impact SocialBloom's ability to deliver the promised results, and as specified above, will impact or void the Performance Guarantee outlined in Section 3.

4. Ongoing Services & Pricing

Following the successful completion of the Pilot Program, SocialBloom will prepare a new proposal and agreement to be reviewed and approved by Client in order to engage in ongoing services.

5. Term and Termination

This Agreement is for 180 days and shall commence on signing Your Proposal (the “Effective Date”), and may be terminated by either party upon written notice to the other party.

If Client terminates the Agreement prior to SocialBloom completing Services (from Section 1) and/or prevents SocialBloom from achieving the Performance Guarantee, SocialBloom shall not be liable for and Client shall have no right to any refund of any amount.

If SocialBloom terminates the Agreement prior to achieving the Performance Guarantee, SocialBloom shall provide Client with a pro-rated refund using this formula:

Pilot Program Fee - (Paid Customers generated x Client’s customer lifetime value)

6. Intellectual Property

All materials, content, and intellectual property created or provided by SocialBloom during the service engagement will be the property of the Client. SocialBloom retains the right to use general methodologies, techniques, and know-how used or developed during the engagement for other clients.

7. Limitation of Liability

SocialBloom shall not be liable for any indirect, incidental, or consequential damages arising out of or relating to our services, even if advised of the possibility of such damages. Our total liability for any claim arising out of or relating to our services will not exceed the fees paid by the Client.

8. Confidentiality

Both parties agree to treat as confidential all information disclosed by the other party that is not publicly available and is reasonably understood to be confidential.

9. Dispute Resolution

Any disputes arising out of these Terms will be resolved through negotiation. If the dispute cannot be resolved, it will be subject to binding arbitration in accordance with the rules of the American Arbitration Association.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Washington, without regard to its conflict of law principles.

11. Amendments to Agreement

SocialBloom may amend these Terms at any time. We will notify you of any changes by posting the updated Terms on our website. Your continued use of the services after the posting of the updated Terms constitutes your acceptance of the revised Terms.